Will my live chat service stop working if I hit the daily limit?
No, you will be notified if this happens. We will track your daily usage and if it begins to cross the threshhold too frequently, we will contact you and discuss upgrading to a higher volume service plan.
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Can I register more than one domain on my account?
We're sorry, but no. Our automated system is designed to handle single domains in any account for security reasons. You may, however, contact us to discuss creating a custom account for you.
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Do I have to download any software?
MPB Live Chat was designed to be used with your cell phone or other text enabled device, therefore eliminating the need for any software downloads. We are in the process of creating a desktop version for anyone who has a need for it as well. If you have a need for it, please contact us for more information.
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Are there any hidden fees or charges that we should be aware of?
No, You will only be charged for the service plan that you choose. Period!
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How can you offer this service so cheap?
We wanted to make it easy and affordable for the small business community to have this service and made a conscious business decision to offer it a the lowest possible price to help fellow small business owners.
In addition, we are our own programmers which allows us to control costs and deliver higher value packages at affordable prices.
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Is Live Web Chat inferior to other similar services?
We don't think so, but that is something only you could decide. Most services offer only a desktop version and require you to have an active operator on call. Our service utilizes the text messaging technology which allows you more freedom to be where you want to be and not be tied to a computer all day.
As small business owners, we needed a system that gave us more freedom and was portable at the same time. We did not have the time or resources needed to man a traditional live chat system. Text messaging was the obvious answer to our problem.
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What exactly does a 'chat session' mean? How do you define a chat session?
We get this question a lot. A chat session by our definition is when your client or visitor initiates a live chat on your domain. We don't monitor how many times they press the send button, and we don't monitor how many times you respond to them.
We do, however, log the chat in your account, so that you can review them for later use. This makes it great for training purposes, information gathering and product development purposes.
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What do you mean by "unlimited operators to multiple departments"?
Great question! Each account has to have a cell phone number associated with it to begin with. This is also known as an operator, or an agent.
We allow you to have as many operators as you need for your domain. Each of these operators can also be associated with multiple departments. Departments are usually like sales, support, billing or anything else that you feel you need.
You can add as many departments as needed for your site.
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Will I get bombarded with chat sessions when I'm asleep at night?
That depends on how you set up your account. Each operator can have a set time frame that they will be available, or the time frame can be set to 'always on'.
You have full control over the availability of all operators in your account.
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Can I add my own picture for personalization?
Yes, each of your operators can have their own picture if you like, but it is not required.
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Can I choose a different live chat icon?
Yes, we currently have 6 live chat icons to choose from.
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Will it work without Java?
No, the clients browser must must have Java enabled.
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Are the chat sessions secure?
Yes, we utilize SSL on all chat sessions.
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Is live chat available on my website 24/7?
That depends on how you set it up in your 'my account' page. Typically, your site will show the live chat icon at all times, but if your operator is set to 'away', your clients will be forwarded to a simple 'contact us' page.
There they can leave their email and message for you. The messages will be delivered to your inbox.
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Can I use MPB Live Chat on my blog?
Absolutely, MPB Live Chat will work on any webpage, just copy the codes that we provide and paste the code into your webpage and you are ready to go.
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What happens if I don't respond to a client?
Nothing, but you might lose your customer by avoiding them. You can customize the hours when you want to be contacted, if the client contacts you outside of those hours, they are sent to the leave contact info page.
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What happens to the chat if it is flagged as unavailable?
The clients info will be emailed to you if they submit it.
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